Chatbot ROI Calculator

Enter your monthly support ticket volume, average handle time per ticket, agent hourly rate, expected automation rate, and chatbot monthly cost. The calculator estimates how many tickets get automated, how many agent hours are freed, and your resulting monthly and annual savings net of the chatbot cost.

For most customer service use cases, AI chatbots automate between 30% and 60% of incoming inquiries. Simple FAQ and status queries tend to automate at higher rates (60–80%), while complex or sensitive issues remain with human agents. A conservative starting estimate is 35–40%.

Use the fully-loaded hourly cost of your support agents, including salary, benefits, and overhead. If agents earn $20/hr in wages, the total cost including benefits and management overhead is typically 1.25–1.5x that, so $25–$30/hr is a reasonable estimate for many teams.

The calculator focuses on ongoing operational savings versus the monthly chatbot subscription cost. One-time implementation and setup costs vary widely and are not included. For small business chatbots like CurbChat, setup is free and takes under a minute.

The estimates are directional projections based on the inputs you provide. Actual savings depend on your specific support workflows, ticket types, and chatbot configuration. Use the results as a starting point for your business case, not a guaranteed outcome.